General FAQs
How do I book a vacation rental with Orlando Resort Homes?
Booking your unforgettable Orlando vacation home is simple and secure! Here are a few options:
- Online Booking (Available 24/7)
- Expert Consultation: Call or Text our Guest Services line at (689) 333-6229
- Live chat: Available 8 AM - 8 PM daily
Can I make changes to my reservation after booking?
Absolutely! We understand vacation plans evolve:
- FREE modifications up to 60 days before arrival
- $50 processing fee for changes within 60 days (subject to availability)
- Our guest services team personally handles all requests
- 24-hour response guarantee for modification requests
We're here to make your vacation perfect, not penalize you for life's changes.
What is your cancellation policy?
We offer Orlando's most guest-friendly cancellation terms:
- FREE CANCELLATION: 60+ days before arrival (100% refund)
- 50% REFUND: 30-59 days before arrival
- 25% REFUND: 15-29 days before arrival
- NO REFUND: Within 14 days of arrival
We strongly recommend travel insurance for complete protection against unforeseen circumstances like illness, weather, or family emergencies
Do you offer loyalty discounts or repeat guest benefits?
Yes! Our VIP Guest Program rewards returning families:
- 10% discount on all future stays
- Priority booking access to newly added luxury homes
- Complimentary late checkout until 12PM (subject to availability)
Join after your first stay - benefits activate immediately!
How close are your vacation homes to Disney World and other Orlando attractions?
All Orlando Resort Homes are strategically located in luxury resort communities within 30 minutes of Disney's main gates:
What luxury amenities are included in every Orlando Resort Homes property?
Every Home Includes:
Kitchen & Dining
- Gourmet kitchen with granite countertops and stainless steel appliances
- Full-size refrigerator with ice maker and water dispenser
- Complete cookware, dinnerware, and glassware for guest count
- High-end appliances: Microwave, dishwasher, garbage disposal, coffee maker, toaster, blender
- Welcome starter pack: Premium coffee, tea, sugar, salt, pepper, olive oil, dishwasher pods, paper towels
Technology & Entertainment
- High-speed fiber WiFi (minimum 150 Mbps, upgraded from 100 Mbps in 2024)
- Smart TVs in every bedroom and living area with Netflix, Disney+, Hulu access
- USB charging stations in bedrooms
- Nintendo Switch or PlayStation in game room homes
Comfort & Convenience
- Premium hotel-quality linens luxury bamboo Luxury bath towels and pool towels
- Full-size washer and dryer with eco-friendly detergent pods included
- Hair dryers, iron and ironing board in every home
- Private screened pool (if available)
- Pool safety fence for families with small children
Family Features
- Themed children's bedrooms
- Game rooms with pool table, air hockey, or arcade games (select homes)
- Baby equipment available FREE: Pack-n-play, high chair
Are your kitchens really "fully equipped" like luxury resorts?
Yes! Our Resort Chef-Quality kitchens include everything the Four Seasons and Ritz-Carlton provide:
- Cookware & Bakeware
- Complete pots and pans set (non-stick and stainless steel)
- Baking sheets, cake pans, casserole dishes
- Mixing bowls, measuring cups and spoons
- Cutting boards, sharp knives, cooking utensils
- Small Appliances & Tools
- Coffee maker (Keurig or drip-style with filters)
- Toaster or toaster oven
- Blender for smoothies and drinks
- Can opener, wine opener, bottle opener
- Kitchen timer, oven mitts, trivets
- Serving & Dining
- Complete dinnerware for 12+ (dinner plates, salad plates, bowls)
- Glassware (water, wine, champagne flutes, coffee mugs)
- Silverware sets with serving pieces
- Serving platters, salad bowls, pitcher
- Children's plastic plates, cups, and utensils
Missing something? Text us and we'll deliver it same-day!
Tell me about pool heating - how does it work and what does it cost?
Pool heating is offered complimentary up to 80 degrees. Pool heat can be increased to 86 degrees for $25 per day, weather permitting. Pool heating is billed for the full stay.
How Pool Heating Works:
Main pool heated to 78-80°F for comfortable swimming
Spa/hot tub reaches 100-102°F for relaxation
Eco-friendly heat pumps operate on timers (typically 8 AM - 8 PM)
Pools naturally cool 3-5 degrees overnight when air temperature drops
We recommend adding additional pool heating in October through April (Florida's "winter" months)
Important Climate Disclosure: Florida heat pumps cannot operate effectively when air temperature drops below 55°F. This is a limitation of physics, not equipment failure. Cold weather does not constitute grounds for refunds, but we'll credit future stays when possible.
Are there laundry facilities at the resort communities?
Each home has a private washer/dryer, so no need for community laundry facilities.
Are there any additional fees? What's included vs. extra cost?
Complete transparency - here's exactly what you'll pay:
INCLUDED IN YOUR RENTAL (No Extra Cost):
- High-speed WiFi (150+ Mbps)
- Premium linens and towels
- Welcome starter pack (toiletries, cleaning supplies, paper products)
- Pool and beach towels
- Baby equipment (pack-n-play, high chair, dinnerware)
- Parking for up to 3 vehicles
- Resort community amenities access
- 24/7 guest support
OPTIONAL ADD-ONS:
Pool heating: $25/night (vs $35-50 competitors charge)
Early check-in/Late checkout: (when available)
Mid-stay cleaning
VIP grocery service
Extra cleaning for events
WHAT WE DON'T CHARGE:
- No booking fees
- No processing fees
- No "resort fees"
- No service charges
Check-In & Check-Out Process
What are your check-in and check-out times, and can I modify them?
Standard Times:
Check-in: 4:00 PM
Check-out: 10:00 AM
Flexible Options:
Early check-in (as early as 1:00 PM)
Late checkout (until 1:00 PM)
Extended check-in/check-out are billed at 50% of the full nightly rate.
How Early/Late Requests Work:
- Request at booking or call 48 hours before arrival
- We confirm availability after housekeeping inspection
- Text confirmation sent with updated access times
- Payment processed automatically if pre-authorized
How do I access my vacation home? What if the lock doesn't work?
Our Keyless Entry System is used on all vacation homes to ensure a hassle free experience.
24 Hours Before Arrival:
- Receive unique 6 digit door code via text message
- Message with detailed check-in instructions and digital guide book
- Backup contact numbers for 24/7 assistance
Upon Arrival:
- Enter code on front door electronic keypad
- Code works for entire stay and expires automatically at checkout
- No keys to lose or return!
If further assistance is needed, message us through the booking site, or text us at 689-333-6229 to get a response within minutes.
What's the check-out process? Do I need to clean anything?
Simple Check-Out (You Do):
- place all trash in 13 gallon trash bags
- Throw away trash bags in outside bins
- Turn off all lights and lock door behind you
If you feel inclined (though not required) please:
- Strip beds and leave linens in laundry room
- Start dishwasher if you used dishes (detergent provided)
We'll take care of the rest!
Please message us when departing for security confirmation
Policies and House Rules
What's your smoking policy?
All Orlando Resort Homes properties are 100% smoke-free indoors for the health and comfort of all guests.
Smoking is strictly prohibited on private property premises:
- Inside the home (all rooms)
- Screened-in pool enclosures
- Garages or covered porches
- Near open windows or doors
Violation Fees:
$500 smoking fee. Additonal professional odor removal costs if required.
Can we host birthday parties, family reunions, or celebrations?
What's Encouraged:
- Birthday parties for children and adults
- Family reunions with multiple generations
- Anniversary celebrations and date nights
- Holiday gatherings
Celebration Guidelines:
- Respect maximum occupancy at all times (safety requirement)
- Quiet hours: 10 PM - 8 AM (city noise ordinance)
- Daytime pool parties welcome
What's Not Allowed:
- Loud music after 10 PM
- Excessive drinking or disorderly conduct
- Damage to property or furnishings
- Disturbing neighboring properties
Want to surprise someone? We offer decoration services and can arrange birthday cakes!
Additional cleaning fees may apply for events and parties. Please notify us in advance for parties.
What are your occupancy limits and why do they matter?
Safety is our #1 priority
How Limits Are Determined:
- Number of actual beds (not including sofa beds or air mattresses)
- Fire safety regulations set by County Fire Department
- Septic and plumbing capacity to prevent system overload
- Resort community HOA rules we must follow
- Insurance requirements for liability protection
Special Considerations:
- Children under 2 don't count toward occupancy limits
- Pack-n-plays provided FREE for infants
- Toddler beds available for children transitioning from cribs
Why We Enforce Limits:
- Guest safety in case of emergency evacuation
- System protection (plumbing, septic, HVAC capacity)
- Legal compliance with county and resort regulations
- Insurance coverage validity for your protection
Need accommodations for a larger group? We manage multiple homes in the same communities and can house your entire party nearby.
Cleaning & Maintenance Standards
How often are properties cleaned? What are your cleanliness standards?
Every Orlando Resort Homes property receives our 5-Star Resort-Level Clean between each stay.Our 127-Point Cleaning Process ensures your vacation home is cleaned to the highest standards. Each turnover includes:
- Deep Sanitization
- Kitchen Deep Clean
- Bathroom Luxury Standards
- Bedroom Hotel-Quality Service
Cleaning Timeline:
- 4-6 hours for standard homes (vs 2-3 hours for competitors)
- Quality control inspection by supervisors
- Guest-ready photo documentation before approval
- Same-day resolution if any cleaning issues arise
What cleaning supplies and essentials do you provide?
Your Premium Welcome Package includes everything you need for a 5 day stay!
Paper Products
- Toilet paper
- Paper towels
- Tissues
- Trash bags
Personal Care
- Shampoo, conditioner, body wash (quality brands)
- Hand soap in every bathroom
- Lotion
Cleaning Supplies
- Dishwasher pods
- Dish soap for hand washing
- Laundry detergent pods
- Fabric softener sheets
- All-purpose cleaner for quick cleanups
Pool & Beach Essentials
- Pool / beach towels
- Pool loungers
- floaties for children
Need more supplies? Text us for same-day delivery through our grocery service!
What happens if something breaks during my stay?
Accidents happen - we handle maintenance issues quickly and fairly:
How to Report Issues:
Message us through the booking app, or text us at 689-333-6229
Include photos of the problem for faster diagnosis
Describe urgency level: Emergency, urgent, or routine
Our Response Times:
Emergencies (no A/C, plumbing leaks, lockouts): Within 1 hour
Urgent issues (broken appliances, WiFi problems): Within 4 hours
Routine repairs (light bulbs, minor items): Next business day
Cost Policy:
Normal wear and tear: No charge to guests
Accidental damage under $100: Usually no charge (goodwill policy)
Major damage: may be handled through damage waiver program
Intentional damage: Guest responsibility
Common Quick Fixes We Walk You Through:
- WiFi router reset procedures
- Garbage disposal reset buttons
- Circuit breaker locations
- TV and remote control troubleshooting
- Pool equipment basic operation
Over 85% of reported "problems" are resolved within 15 minutes over the phone!
Quick Reference FAQ
Can I extend my stay if I love it?
Yes! Text us and we'll check availability. Subject to existing bookings and may require an additional charge.
What if it rains during my Orlando vacation?
Florida afternoon showers are brief (usually 20-30 minutes). Each home is strategically designed with an array of amenities to accommodate visitors taking a break from the parks and attractions.
Do you provide restaurant recommendations?
Absolutely! We maintain a list of 50+ local favorites, from hole-in-the-wall gems to fine dining experiences.
Can I bring my own pool floats and toys?
Yes! We provide basic pool noodles, but feel free to bring your favorites. Storage space available in pool areas.
What's the best way to get groceries during my stay?
Instacart and Amazon Fresh deliver to all our properties. Publix and Target are within a few minutes of every home.
Do you accommodate special dietary needs?
Yes! Our grocery service can pre-stock gluten-free, vegan, keto, diabetic, or allergy-friendly foods.
What if I lose the door code or my phone dies?
Backup lockbox with physical key at every property. Also text from any phone or call our 24/7 line from a neighbor's phone.
Can I use the grill? Do you provide propane?
Yes! All outdoor grills come with full propane tanks. Basic grilling tools provided. Just bring your food!
What's the WiFi password?
Wifi information is provided in the digital guidebook included with your stay. We will also message you with the details prior to check-in.